Jewelry Cleaning Cloth

We ship worldwide from Paris, France.

Where is my order?

Our jewelry is ethically handmade in small quantities in our ateliers with the highest quality materials and standards. We fulfill orders as quickly as possible depending on the availability. Some items ship within 2-3 days, some within 2-4 weeks or 4-6 weeks based on their availability. You can verify the shipping timeline for each product on its respective page before placing your order.

For orders containing items with varying shipping times, we'll likely ship everything together once all items are ready. If you need faster shipping for certain items, we recommend placing separate orders.

Shipping carriers

We partner with DHL Express, UPS or Fedex to deliver your order based on your location. Once your order is dispatched, you'll receive an email with a tracking number. Delivery typically takes 2-5 business days after shipment.

Customs & taxes

Orders shipped within the EU are inclusive of all duties and taxes.

For orders outside the EU, customs duties may apply, which are your responsibility. As customs policies vary by country, we recommend contacting your local customs office for more accurate information.

If a package is refused or unclaimed and returned to us, we may charge additional shipping and handling fees.

Shipping to USA

Due to potential upcoming tariffs on EU exports to the USA, additional duties or taxes may be imposed on imported goods. While we will continue to monitor these changes, we advise our customers in the U.S. to stay informed about any new regulations that could impact their orders.

Shipping to Switzerland

Additional customs fees may apply upon delivery.

Shipping to UK

Following Brexit, orders to the UK are subject to customs duties. Please contact your customs office for more information.

If you have any questions, please don't hesitate to contact us.

Make sure to order the correct size

We recommend using our ring size guide, available on each product page, to ensure you order the correct size. If you have any questions, feel free to contact us at hello@mara.paris for assistance.

How to return or exchange jewelry purchased online?

Jewelry can be returned if tried on with the same care as in-store. Any use beyond this may leave wear marks, making the item unsuitable for resale and ineligible for a return or an exchange, as determined by our experts.

For online orders, you have up to 30 days from the date you received the items to request and ship unused items.

Items purchased online and collected in-store are subject to the same return policy as in-store purchases.

Return and exchange policy

While our jewelry is handmade with strict quality control, if you notice a manufacturing defect upon receipt, you must report it within 24 hours via email. The item will be inspected to confirm the defect.

All returned item(s) must be:

• Unworn
• Unused
• In perfect condition (no scratches, cracks, stains, deformations, etc.)
• With their original tags attached and intact
• In their original size
• With all original components (sets must be complete and not partial)

Items must be returned in their original packaging. Returns in envelopes will not be accepted.

You can request your return or exchange at https://mara.paris/returns with a prepaid label. Prepaid labels are charged based on your location:

• France: €6
• Germany, Belgium, Netherlands, Spain, Italy, Luxembourg, Austria: €8
• Rest of Europe, Switzerland and UK: €12
• US and rest of the world: €24

Read more in detail