Delivery & Returns
Shipping and Delivery
Mara Paris ships worldwide. We work with 2 main carriers.
We ship with Collissimo for regular orders. Colissimo is French Post’s parcel service with tracking. We ship your order within 1-3 weekdays. After the shipment we will email your tracking number and estimated delivery time. Delivery usually takes 3-10 weekdays. Shipping is free for orders over 95 Euros.
For express shipping we work with DHL. If you are ordering to Europe, delivery time is usually 1-2 weekdays. Overseas, it takes 2-3 weekdays. After the shipment we will email you tracking number and estimated delivery time.
Returns and Exchange
You may return or exchange your unused Mara Paris Jewellery within 15 calendar days of receiving your order. Return shipping fee will be sole responsibility of the customer. Please note that each one of our jewellery pieces are handmade. If you are unhappy with the product that you have purchased please contact us at hello@mara.paris
Before ordering rings, please use our ring size chart in order to order right size. If you are unsure about your size, you can contact us at hello@mara.paris
To return or exchange an item, please email hello@mara.paris to notify us of your desire within 15 calendar days. Please include your order number and the reason for your return. At your request we will analyze and approve your request. When we receive and process the returned item from you, we will refund you in 5 working days and you will get a notification email from us.
You can return the items to: Mara Design, 132 Rue Saint-Charles, 75015, Paris, France
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