We recommend using our ring size guide, available on each product page, to ensure you are ordering the correct size. If you have any doubts, feel free to contact us at hello@mara.paris for advice.
A piece of jewelry can be returned if it has been tried on under the same conditions as you would in-store, with care. Any use outside of these conditions will leave traces of wear on the jewelry, which will be detected by our experts, who will consider the item not suitable for resale.
For orders placed online, you have a period of 10 days from the receipt of the order to contact us at hello@mara.paris. You have 30 days from the receipt for returning or exchanging unused item(s).
Jewelry purchased in-store or picked up from our store can only be exchanged (for an item of equal value or store credit) within 30 days, provided they have not been used.
Our jewelry is handmade, and despite rigorous quality controls, if you notice a manufacturing defect upon receipt, you have 24 hours to report it by email, and the jewelry will then be inspected to confirm the defect.
All returned item(s) must be:
- unworn
- unused
- in perfect condition (no scratches, cracks, stains, not broken, its shape not modified, not deformed, etc.)
- in the original size
- with all original components (sets must be complete and not partial
The order must be returned in its original packaging. Items returned in an envelope will not be accepted. Return shipping costs will be your responsibility, regardless of the origin. We recommend shipping with a tracking number and keeping proof of shipment.
Returns from a country outside the European Union must be labeled with “return to country of origin” or “product return” to be exempt from customs duties. You can declare a value of €1 for the package and use your usual postal service.
Items purchased with a gift card or store credit, as well as the gift cards or credits themselves and shipping fees, are non-refundable. Items already exchanged once will not be subject to a second exchange but will be issued store credit.
Unless otherwise specified when requesting a return, the return address is Mara Paris, 29 Rue Chapon, 75003, Paris, France.
Once returned, each piece of jewelry will be examined by our experts to detect any micro-scratches indicating use. If the jewelry is deemed acceptable by our expert, we will proceed with an exchange or refund within 15 working days of processing the return, or based on the availability of the exchange item.
Mara Paris reserves the right to refuse a refund for all or part of an item that is not in its original condition and/or if the return conditions mentioned above are not met.
Gift cards and store credits are neither extendable nor refundable. Refunds for purchases made with a gift card are credited back to the same gift card.
